Support
Answers that keep the transfer experience clear
Find clear guidance on transfers, verification, payment methods, and account questions, all in one place.
01
Getting started
Start with the basics around transfer limits, timing, and the first steps of using Cashmere.
02
Transfer questions
Review payment methods, cancellations, and the information that matters before you send.
03
Verification
Understand why identity checks matter and how personal information is used to keep transfers secure.
Section 01
FAQ
How to send money abroad?
What are the benefits of sending funds with Cashmere Solutions?
What verification do I need to send an international transfer?
How long does an online money transfer take?
How much you can send
How you can pay for your transfer
How long it takes for your money arrive
Section 02
General Questions
How do I change the name on my account?
How do I change the date of birth on my account?
Can I have more than one Cashmere Solutions account?
How do I close my Cashmere Solutions account?
How do I delete my Cashmere Solutions transaction history?
How do I make a complaint?
How we process personal information
How we process cancelations and refunds
How to request a cancellation
Section 03
Verification
Why does Cashmere need to verify me?
What ID is required for the country I’m registered in?
What is identity verification?
How to verify you identity
Is there anything I need to know before I upload my ID?
What types of ID can I use?
What types of documents can I submit for address verification?
What happens to my personal information after I upload it?
Need to send us your documents?
